FAQ

FREQUENTLY ASKED QUESTIONS

1.What are your prices?

We have provided price for small wholesale quantity on the website. If there is any additional need, we will send you an updated pricelist after you contact us.

2.Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, welcome to contact us to see if any possible.

3.How to place an order?

Step 1. Pls contact us what design and quantity you want.

Step 2.We will quote the price and shipping cost for you to confirm the order details.

Step 3.When we confirm everything, will arrange the goods and delivery after receiving your payment.

4.What kinds of payment methods do you accept?

T/T, Western Union , Paypal,etc.

1.Under 2000usd, 100% payment will be requested;

2.More than 2000usd, 30% deposit and 70% balance before shipment.

5. Can you send the samples if we need?

Yes, but will charge some sample cost and the shipping fee from you.

And it will be refund after you place the order.

6.If I have my own design, can you make it?

Yes, If you want us to make your own design, please send us the detail materials and tell your requirements(size,color,etc)

7.What is the average lead time?

1. Ready to ship(RTS) produts: Within 2 to 5 working days if no accident issue.

2. OEM/ODM orders: 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

8.How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express such as FedEx, DHL,TNT,UPS is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

9.What is the product warranty?

We warranty our materials and workmanship. Before shipping, our Q&C personnel check each item carefully to ensure the product is in good condition. Our commitment is to your satisfaction with our products. It is the culture of our company to address and resolve all customer issues to everyone’s satisfaction.